Senior Product Designer

Marcus
Risch

I'm a product designer who measures work by what ships and what it moves. Over 5 years at Lowe's, I've led end-to-end design on systems used by tens of millions of customers — generating $257M+ in attributed revenue across navigation, search, e-commerce, and internal tooling.

I work best on hard, ambiguous problems where research, systems thinking, and strong craft all have to show up at the same time. I'm currently a Sr. Product Designer at Lowe's — where I've spent the last four years designing for one of the largest retail platforms in the country.

$257M+
Incremental revenue attributed to design initiatives
5 yrs
At Lowe's — enterprise-scale product design
100M+
Sessions per year on products I've designed
On impact

I design for
outcomes.

Every project I take on has a measurable goal attached before design starts — a conversion rate to move, a task completion time to cut, a customer problem to resolve. I use that outcome as the north star through every decision: what gets tested, what gets cut, what ships.

This discipline comes from years of designing at retail scale, where a single basis-point shift in conversion rates represents millions of dollars. That context sharpens instincts fast.

I don't present work as deliverables — I present it as a hypothesis, and follow it through to the data.

What I bring
  • End-to-end product ownership — discovery through ship
  • Design systems architecture and component governance
  • Quantitative and qualitative research synthesis
  • A/B test design and results interpretation
  • Cross-functional leadership across Eng, PM, Analytics
  • Mobile-first, responsive thinking from the start
  • Strong written communication — I can write the brief, the rationale, and the critique

Career
timeline

  1. Sr. Product Designer
    Lowe's Companies, Inc. · Charlotte, NC

    Led the design of a new creator storefront, delivering a consistent, responsive experience across desktop, tablet, mobile web and apps. Created and standardized mid-funnel templates and components, improving design consistency and accelerating team workflow.

  2. Product Designer
    Lowe's Companies, Inc. · Charlotte, NC

    Led end-to-end design across navigation, search, e-commerce, and internal tooling — generating $257M+ in attributed incremental revenue. Key projects: Masthead & Navigation Redesign ($117.3M), Dynamic Visual Navigation ($69M), PLP tile standardization ($70.5M), in-house chatbot platform (1.5B visits), and Exception Pricing Tool.

    $257M+ revenue +34 bps to PLP +6 bps conversion 1.5B chatbot visits
  3. UX Designer
    Retail Business Services · Remote

    Designed a no-code web application enabling users to build and manage chatbots without technical knowledge. Planned, ran, and synthesized ongoing user research to guide product decisions. Facilitated design workshops and conducted usability testing using interactive Framer prototypes.

  4. UX/UI Developer
    Kyo Logic · Norwalk, CT

    Produced low- to high-fidelity designs for custom software products across multiple client projects. Led user research to understand workflows and identify key pain points. Ran usability testing to validate solutions and ensure delivered designs met user needs.

Education

  1. B.S. Human-Centered Computing
    Rochester Institute of Technology

    Ambassador for The School of Information. Member of Phi Kappa Psi.

Let's
talk.

I'm a Sr. Product Designer open to conversations about the right next opportunity. If you're building something ambitious where design sits close to strategy — I'd like to hear about it.

Send me a note